Clackmannanshire and Stirling Integration Joint Board’s (IJB) definition of a complaint is:
‘An expression of dissatisfaction by one or more members of the public about the IJB’s action or lack of action, or about the standard of service the IJB has provided in fulfilling its responsibilities as set out in the Integration Scheme.’
A complaint may relate to dissatisfaction with:
- the IJB’s policies
- the IJB’s decisions
- the administrative or decision-making processes followed by IJB in coming to a decision
For further information please refer to the Integration Joint Board Complaints Handling Procedure.
Who to contact
If you have any comments, suggestions or wish to make a complaint to the Clackmannanshire and Stirling Integration Joint Board please contact:
Clackmannanshire & Stirling Health & Social Care Partnership
Stirling Health & Care Village
Issues that are not covered by the definition outlined above are likely to be covered by our other Complaint Handling Procedures, relating to either our health or social work adult services.
If your complaint is in relation to services provided by:
- Stirling Council, please click here to access the complaints handling process.
- Clackmannanshire Council, please click here to access the complaints handling process.
- NHS Forth Valley, please click here to access the NHS Forth Valley complaints handling process.